Answers most things. Knows when it shouldn't.
PropertyQuery sits between your PMS and your guests. AI agents answer on WhatsApp, SMS and your booking channels — and escalate to your team the moment a conversation needs a human. Built for UK operators managing 20 properties or more.
Harbourside 12
Guest chat · WhatsApp
23:04
Guest · 23:04
gdpr
GDPR-first
Guest personal data is handled to UK GDPR standards, with erasure on request built into the platform — not bolted on.
uk
Built in the UK
A UK company built for UK operators, UK guests and UK regulations.
control
You stay in control
See every conversation, correct any answer, and take over from the AI at any moment.
Your guests message at 11pm. Your team can't respond to everything.
Five inboxes, one team
Airbnb messages in one tab, Booking.com in another, WhatsApp on someone's phone. Every channel is another place a guest can be left on read — and the same twenty questions arrive on all of them.
Out-of-hours is the busy hour
Guests arrive late and message later. By the time someone replies in the morning, the frustration is real and the review is already half-written.
Hiring doesn't scale with doors
Every ten properties you add is another inbox someone has to watch. Guest experience shouldn't depend on how many people you can put on rota.
One inbox. Every channel. AI that knows its place.
The console your team actually lives in — every guest conversation across every channel, with the AI working alongside them, not instead of them.
Sarah W · Seaview Cottage
AutonomousThat worked, thanks so much!
Tom H · Harbourside 12
CoPilotIs early check-in possible on Fri…
Elena M · The Old Forge
ManualYou: We've booked the engineer for…
Tom H · Harbourside 12
CoPilotCoPilot draft · approve / edit / dismiss
Booking
Fri 10 – Mon 13 July
2 adults · 1 dog
Property
Harbourside 12
Check-in 3pm · lockbox
Guest
Tom H
2nd stay · English
channels
Every channel, one screen
WhatsApp, SMS, web chat and your booking-channel messages land in the same three-panel console — no more tab roulette.
modes
Three AI modes, per conversation
Manual, CoPilot or Autonomous — dial the AI up or down for each conversation, each property, or the whole portfolio.
takeover
Take over, hand back
Step into any AI conversation mid-thread. Finish it yourself, or hand it back and the agent picks up where you left off.
context
Context beside every thread
Guest, booking and property details sit next to the conversation — with auto-translation when guests write in another language.
Meet your AI team — and stay its manager.
PropertyQuery isn't one bot doing its best. It's a roster of specialist agents you direct from one studio — what they say, what they may touch, and when they must hand over.
Booking agent
Instructions
Confirm details from the live booking. Never promise changes — offer to check with the team.
Tools
Escalates: date changes, refunds
FAQ agent
Instructions
Answer from this property's knowledge only. Warm, brief, British English.
Tools
Escalates: anything off-manual
Issues agent
Instructions
Log every problem with severity. Urgent issues wake the on-call rota immediately.
Tools
Escalates: URGENT severity, distress
specialists
A team, not a chatbot
Specialist agents for bookings, house questions and issues — each with its own remit, so answers come from the agent built for the job.
agency
Real control, per agent
Switch agents on or off, rewrite their instructions, and choose exactly which tools each one may use. Every knob is live — change it, and behaviour changes.
guardrails
Approvals and escalation built in
Decide what each agent may do alone, what needs your approval, and what always goes straight to a human.
testing
Rehearse before opening night
Talk to your agents in a private test panel — ask the awkward questions yourself before a guest ever does.
AI that knows when to stop.
The question every operator asks is “what happens when it gets it wrong?” Our answer: it doesn't bluff. You write the rules for when a human takes over — and the handover happens mid-conversation, with full context.
1 · trigger
Guest · 19:42
2 · handover
Urgent issue raised — Seaview Cottage
Heating fault, reported twice before. Conversation switched to manual and assigned to Jess, with the full thread and guest details attached.
Your rule, your rota — notified in seconds
3 · human
Jess · host team · 19:44
Guest never left the thread — or noticed the switch
Triggers you control:
keyword matchsentimentrepeated failurestime of dayurgent issuesRules can be global or per-property, and every issue keeps a status timeline, resolution notes and any photos the guest sent — straight from WhatsApp.
Plugged into your PMS. Both directions by design.
PropertyQuery sits at the end of your stack, invisible to the guest. Your PMS stays the source of truth — we read from it so every answer has real booking context, and write back so nothing lives in a silo.
Booking tools
Airbnb · Booking.com · Vrbo
Your PMS
Guesty first · more on request
PropertyQuery
agents · inbox · escalation
Your guests
WhatsApp · SMS · web chat
Flows in from your PMS
live today- Bookings, arrivals and departures
- Property knowledge, synced per listing
- Guest names and stay details
Flows back to your PMS
on the roadmap- AI booking-note summaries
- Full chat logs against the booking
- Guest review flags
Run a different PMS? Integrations are demand-driven — tell us what you run when you book a demo.
On WhatsApp before your guests ask twice.
Guests don't download apps and they don't check portals. They message the number in their pocket — so that's where PropertyQuery lives.
native
Proper WhatsApp, not a widget
A real WhatsApp Business presence — name, logo and description managed from your dashboard. Guests message a contact, not a portal.
white-label
Your name on every message
PropertyQuery is invisible to guests. They see your brand and your number — whether the reply came from an agent or your team.
media
Photos flow both ways
Guests snap the broken hob and send it in the thread. The photo lands on the issue, your team sees exactly what they're dealing with.
fallback
SMS when WhatsApp isn't there
No WhatsApp? The same conversation carries on over SMS — same agents, same escalation rules, same inbox.
Coastal Hideaways
WhatsApp Business · your brand
📷 IMG_2841 · hob, front-left ring
Coastal Hideaways · 21:12
Live in days, not quarters.
step 1
Connect your PMS
Link your PMS and properties, bookings and house knowledge sync in automatically. Running something else? Import from a spreadsheet and you're moving the same day.
step 2
Direct your agents
In Agent Studio, write the instructions, switch tools on or off and set the escalation rules — then test the lot in a private panel before a single guest sees it.
step 3
Go live on your channels
WhatsApp, SMS and web chat switch on property by property. Your team keeps one inbox — and gets pulled in the moment a conversation needs them.
Plans that scale with your portfolio.
Simple per-property pricing with no setup fees and no long contracts. Start with part of your portfolio and expand when the numbers make the case for you.