Docs
Setup guides, channel configuration and best practice for running PropertyQuery across your portfolio.
start
Getting started
From invite to first guest conversation — connecting your PMS, loading house knowledge and going live property by property.
In progress
channels
Channels & WhatsApp
WhatsApp Business setup, your branding on the profile, SMS fallback and web chat on your own site.
In progress
agents
Agent Studio
Directing your AI team — instructions, tools, approvals, and testing agents before guests meet them.
In progress
escalation
Escalation & issues
Writing escalation rules, severity and rotas, and how issues carry photos, notes and timelines.
In progress
sync
PMS & syncing
What flows in from Guesty, how property knowledge stays current, and spreadsheet import for everything else.
In progress
account
Account & billing
Team members and roles, per-property pricing, invoices and GDPR requests.
In progress
Docs are being written alongside onboarding.
Every new operator gets a personal walkthrough while the guides take shape — and anything you ask becomes an article. Stuck on something now? Email support@propertyquery.co.uk.